Privacy Policy

Thank you for choosing VetCares (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal and pet-related information when you use our website (www.vetcares.com) and our services (“Services”), including e-consultations, nutrition plans, grooming, and pet sitting.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
 

1. Information We Collect

We collect information you provide directly and automatically:

Information You Provide

• Your name, email address, phone number, postal address

• Pet details: name, age, breed, medical history, symptoms

• Payment information during booking and profile setup

• Messages, photos, videos shared during e-consultations

Automatically Collected Data

• Usage data (pages visited, time spent, clicks)

• Device information (browser, IP address, device type)

• Cookies and tracking technologies

This information helps us create your account, enable consultations, and improve our platform. 
 

2. How We Use Your Information
We use your data to:

• Provide the services you request (e-consultations, diet plans, grooming, pet sitting).

• Manage your account and pet profile.

• Improve and personalize your experience.

• Communicate appointment details, reminders, or updates.

• Process secure online payments.

• Comply with legal and safety requirements.

• We do not sell your personal or pet information to third parties.

• We may share your information only to provide the service: for example, with vets, groomers, and trainers. 
   

3. How We Share Your Data

We may share your information with:

• Service providers (veterinarians, trainers, groomers) to deliver services

• Third-party payment processors for secure billing

• Legal authorities when required by law or to protect our rights

• Business partners if needed to complete a service you requested

• All service partners are required to protect your data and only use it for delivering VetCares services. 

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4. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences

• Track usage to improve our site

• Tailor content and service suggestions

• You may choose to disable cookies in your browser, but some features may not work properly. 

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5. Data Security

We store your data on secure servers and use reasonable measures like encryption and access controls to protect your information. However, no system is 100% secure. You acknowledge that internet transmission may involve risks, and we cannot guarantee complete security. 

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6. Data Retention

We retain your information only as long as necessary to:

• Provide services you request

• Support legal, tax, and business audits

• Comply with applicable laws

• If you delete your account, we may keep some records for legal or safety purposes. 

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7. Your Rights

You may:

• Access and update your personal and pet data from your account

• Request deletion or correction of your information

• Opt out of marketing communications

For changes or requests, contact us at:
✉️ support@vetcares.in
📍 Domlur, Bengaluru - KA

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8. Children’s Data

Our Services are intended for users above 18. We do not knowingly collect information from children under 13 without parental consent. If you believe we collected a child’s information accidentally, contact us for deletion. 

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9. International Data Transfers

Your data may be transferred or stored in servers located in countries other than yours. We ensure contractual safeguards for all international transfers and protect your data according to this Policy.

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10. Changes to This Policy

We may update our Privacy Policy occasionally. We will post the revised version on this page with a new “Last Updated” date. Continued use of the Services confirms acceptance of updated terms. 

11. Contact Us
If you have any questions or privacy concerns:
✉️ support@vetcares.in
📍 [Domlur, Bengaluru - KA, India]