Yes. All our veterinary partners are licensed doctors with verified credentials. Nutrition experts, groomers, and trainers are certified professionals with hands-on experience in handling pets safely and compassionately.

You can book a consultation easily through our website. Here’s how it works: Create your profile and add your pet’s details. Select the service and choose a time slot. Connect with the expert via video call, phone call, or Google Meet. Share symptoms, photos, videos, or medical history if needed. Our vet will guide you with diagnosis, treatment steps, and follow-up recommendations.

Use online consultation for: Minor illnesses Diet questions Behavioral issues Grooming or hygiene concerns General queries & second opinions Visit a vet in-person for emergencies like: Severe injury or bleeding Breathing difficulty Seizures Suspected poisoning Fractures or major trauma When in doubt, our experts will guide you on what’s best for your pet.

It varies based on your pet’s age and health: Puppies/Kittens: Every 1–2 months Adult Pets: Twice a year Senior Pets: Every 3 months Pets with conditions: As recommended by the vet Regular check-ins help detect issues early and maintain long-term wellness.

Our fees vary based on: Type of service Duration of consultation Expert’s experience You can check the fee before booking. Payments are 100% secure and can be made through: UPI Debit/Credit Cards Wallets Net banking

Absolutely. VetCares uses encrypted data protection to keep your information confidential. Your personal details, chat history, and medical notes are stored securely and are never shared with third parties.

Yes. You can book a follow-up session with the same expert or contact customer support for quick clarifications. Follow-ups help ensure your pet recovers properly and receives continuous care.

We currently support: Dogs Cats Small mammals (hamsters, rabbits, guinea pigs, etc.) Birds Support for reptiles and exotic pets depends on expert availability.

If you feel the consultation or service didn’t meet expectations, you may request: A follow-up session A different expert’s opinion Assistance from our customer support team We aim to provide a smooth and trustworthy experience every time.